When gamers invade Cloud 9 for the release of a hot new video game, Jonah tries to help Amy secure herself a copy of the game, which takes them on…

With a massive snowstorm beating down on St. Louis and an unsympathetic home office, the Cloud 9 employees and customers get snowed in, leading to escalating tensions and infighting.

The 118 responds to a skydiving trip gone wrong, a bank rep injured in a home repossession and a lovestruck assistant whose lunch run ends in disaster. Meanwhile, Athena and…